Buy Now, Pay Later with PayBright by Affirm

Frequently Asked Questions

• Are there requirements to use PayBright by Affirm?

  Yes. You’ll need:

  • To be the legal age of majority in the province or territory in which you reside
  • To be a resident of Canada
  • A Canadian bank account, or a Visa/Mastercard credit/debit card. Your debit card must have the Visa or Mastercard logo
  • An SMS-capable Canadian phone number
  • To meet the minimum cart size required to use PayBright as a

  payment option at checkout

• How do I apply?

  If your basket is eligible for monthly payments with PayBright, the option will be presented at checkout. After confirming your phone number, you’ll be sent a one-time SMS password to confirm your identity. You’ll then enter a few details for an instant decision. If you’re approved, you will set up your repayment method with PayBright and accept the terms of your payment plan.

• Does PayBright do a credit check?

  To learn more about PayBright and credit checks, please read this helpful FAQ article on the PayBright help site.

• What is PayBright’s interest rate?

  For more information on interest or fees, please see this helpful article on the PayBright help site.

• I was not able to complete a PayBright transaction. What happened?

  Unfortunately, PayBright is not able to provide payment plans to every applicant. This could be due to the information on your credit file, or because PayBright was not able to verify your identity or your payment method.

• Which payment methods are accepted?

  PayBright currently accepts pre-authorized debits from your Canadian bank account, or a Visa/Mastercard credit/debit card. Debit cards must have the Visa or Mastercard logo. Please note that prepaid cards are not accepted.

• How can I track my payments and access my PayBright account?

  Your login details to access your PayBright account are in the confirmation email sent to you when you first completed your transaction. Can’t find the details? Please contact the PayBright team.

• What if I can’t make a payment?

  Please reach out to the PayBright team and they will be happy to look into the options available. You can contact them using this contact form.

• Are there late or NSF fees?

  For more information on late or NSF fees, please see this FAQ article on the PayBright help site.

• How do returns work if I paid using PayBright?

  Purchases made using PayBright are subject to Tempur-Pedic’s standard return policy. Any returns will be processed by Tempur-Pedic and your PayBright balance will be reduced, cancelled or refunded accordingly. If Tempur-Pedic has provided a refund to you via a gift card, you must still continue repaying your instalment plan in full. For information on returns, review Tempur-Pedic’s return policy here.

  
  

• I still have questions.

  For further information, please refer to PayBright’s FAQ page.